1. In the app (recommended)
- Open Kyora and sign in.
- Go to Settings.
- Privacy / GDPR → Delete my account.
- Confirm by typing your email address.
Deletion is permanent: account, preferences, and linked personal data. Families with no remaining members are purged.
2. Without the app (email request)
If you uninstalled Kyora, email:
Include the account email. We process requests within a reasonable time (typically within 30 days) after identity verification.
3. Paid subscription (Plus / Premium)
Important: deleting your Kyora account does not automatically cancel an App Store or Google Play subscription. Billing may continue until you cancel in the store.
- Cancel the subscription first in your store settings:
- Apple: iPhone Settings → [your name] → Subscriptions → Kyora → Cancel.
- Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Kyora → Cancel.
- Then delete the account in the app (or via the email above).
Annual plans renew until cancelled. After cancellation, paid access usually continues until the end of the period already paid; refunds follow store rules only.
4. Data deleted / retained
- Deleted: user account, preferences, shared locations, membership links; family content if no linked members remain.
- Cleared / anonymised: chat messages you sent (text removed).
- Possibly retained: minimal technical logs or legal retention (accounting / disputes) as described in the privacy policy.
5. Contact
Controller: A-Kyma / Kyora — privacy@a-kyma.com